Cancellation Policy

Ziventu.com is aware of the possibility that you may need to immediately cancel your bookings for housing due to unforeseen circumstances. The goal of our policy on refunds and cancellations is to ensure that every one of our customers is completely satisfied. If you cancel your reservation with us within twenty-four hours of the time that you were planned to arrive, you will receive a full refund less any cancellation fees that may have been assessed. However, the policies of the chosen institution will determine whether or not a refund will be issued for tickets that have been canceled after the reservation period has ended by twenty-four hours.

Unanticipated events may occur, which will result in the cancellation of a reservation. If this occurs, we will provide a complete refund of the amount that was pre-booked. There are certain conditions, including the method for the refund, that may prevent us from executing the refund, even though we respect your consumer rights regarding cancellation and return. Before booking a reservation through our website, we strongly recommend that customers go through all of our policies. This is done in the interest of better transparency.

Cancellations

• It is only possible to cancel reservations by calling the number listed on the reservation; cancellation requests sent through email will not be considered.
• You must be aware that, according to the policies of the establishment, the majority of reservations are non-refundable, and this is specifically dependent on the date that you have reserved.
• However, if your reservation is canceled, we are unable to guarantee that you will receive a refund because this is entirely reliant on the hotel's regulations regarding refunds.
• When a passenger fails to show up at the allotted boarding time and fails to alert the hotel of their absence, this is referred to as a "no-show," and it is often the case that the reservation is not qualified for a refund processing waiver from the provider.

Refund

When it comes to the refund, it will be credited to the account that was first used to make the reservation. Under no circumstances will we have any interest in accepting an alternate method or account to transfer the amount back. Approximately ten to fifteen days are necessary to transfer the refund back to the form of payment that was first used.

• When it comes to the refund, it will be credited to the account that was first used to make the reservation. Under no circumstances will we have any interest in accepting an alternate method or account to transfer the amount back. Approximately ten to fifteen days are necessary to transfer the refund back to the form of payment that was first used.
• Note, however, that there is a possibility that the bank will take some time to post the monies to your account. This is something that should be mentioned.
• Given the unique circumstances, it is possible that the cash that has been reimbursed to you will not appear in your bank account for sixty to ninety days.
• Please be aware that the service charge will only be returned if the cancellation is delivered within twenty-four hours of the booked engagement. Thank you for your cooperation in this matter.